Return & Refund Policy

At Allure, customer satisfaction is our priority.

Returns

We accept returns within 30 days of receiving your order.

To qualify for a return:

• Items must be unused and in original condition.
• Items must be returned in original packaging.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made items
• Final sale items

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

Return Shipping

If the return is due to our error, we will cover return shipping costs. Otherwise, customers may be responsible for return shipping expenses.

Contact Us

Allure
Email: cityfashionusofficial@gmail.com
Phone: (650) 731-2098
Address: 200 Granger Rd, Medina, OH 44256
Customer Support: Available 24/7