FAQs
Frequently Asked Questions
General Questions
What is Allure?
Allure is an online store dedicated to providing quality products and a convenient shopping experience for our customers.
How can I contact Allure?
You can contact us anytime using the information below:
Email: cityfashionusofficial@gmail.com
Phone: (650) 731-2098
Address: 200 Granger Rd, Medina, OH 44256
Customer Support: Available 24/7
Orders
How do I place an order?
Simply browse our products, add your desired items to your cart, and proceed to checkout.
Can I cancel my order?
If your order has not yet been processed or shipped, we may be able to cancel it. Please contact us as soon as possible.
How can I check my order status?
Once your order has been shipped, you will receive a tracking number by email so you can monitor its progress.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available at checkout.
Shipping
Do you offer free shipping?
Yes! We offer FREE shipping on all orders.
How long does shipping take?
Estimated delivery times are:
- United States: 5–10 business days
- International Orders (if available): 7–20 business days
Will I receive tracking information?
Yes. Once your order ships, you will receive an email containing your tracking details.
Do you ship internationally?
International shipping availability may vary depending on your location. Please check at checkout or contact us for assistance.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for eligible items.
How do I request a return?
Contact our customer support team with your order number and reason for the return.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected.
What if my item arrives damaged?
If your item arrives damaged or defective, contact us within 7 days of delivery, and we will assist you with a replacement or refund.
Do I have to pay for return shipping?
If the return is due to our error or a defective item, we will cover the return shipping costs. Otherwise, return shipping costs may be the customer's responsibility.
Products
Are your products exactly as shown in the photos?
We make every effort to display our products accurately. However, slight variations in color or appearance may occur due to screen settings and manufacturing differences.
What if an item is out of stock?
If an item is unavailable after you place an order, we will contact you with available options, including a refund if necessary.
Account & Privacy
Is my personal information secure?
Yes. We use industry-standard security measures to help protect your personal information.
Do you sell my personal information?
No. We do not sell, rent, or trade customer personal information.
Contact Support
If you have any questions not answered here, please contact us:
Allure
📧 Email: cityfashionusofficial@gmail.com
📞 Phone: (650) 731-2098
📍 Address: 200 Granger Rd, Medina, OH 44256
🕒 Customer Support: Available 24/7